FREQUENTLY ASKED QUESTIONS:
WHY HAVENT I RECEIVED AN EMAIL FROM TACTICAL SKELETON:
- please check your JUNK/SPAM folder in your email for shipping@tacticalskeleton.com responses
- if you have emailed us, and checked your spam and there is still no response please send another email to shipping@tacticalskeleton.com
- PLEASE KEEP IN MIND:
Just like all manufacturers, we are extremely busy and have pulled most of our staff to the shop to help keep things running smoothly and efficiently as possible. Please allow 24-48 hours for an associate to return an email or phone call.
LEAD-TIME:
I placed an order and was wondering if I can get an update on when it will ship out?
- Our processing time on orders for parts is 8+ business weeks if all parts are in stock.
- Lead time on custom builds (full weapons, complete upper assemblies, and complete lower assemblies) is 8+ WEEKS MINIMUM depending on our backlog.
- Lead time for custom weapons order from the “Create Your Own” listings also is 8+ weeks MINIMUM depending on our backlog.
- Lead time for custom weapons orders that include Cerakote and/or engraving is 8+ weeks MINIMUM depending on our backlog.
- Please note that orders placed during holidays are expected to have longer lead times.
- Please note that if you ordered an item on back order that there is no estimated time of arrival due to machining processes these items are still subjected to the 20% restocking fee.
All lead times are based purely off estimation and are subject to change. We cannot guarantee shorter/longer lead times due to the instability of the firearm industry. Due to supply chain shutdowns, material delays, ammo shortages and the health of the associates who work in this field. We want our customers to understand and become aware of the possibility of change, and to know despite the current situation we are working extremely hard to get quality products out our door.
FFL Transfers:
I want to place an order how can I arrange the transfer?
please place your order directly on the website and once you receive your order confirmation please email your local FFL contact information (name, address, phone or email) to shipping@tacticalskeleton.com with your order number in the title and we will contact them and request their information for the transfer. if you need assistance in locating the nearest FFL to your address, please visit www.ffleasy.com
It is your responsibility to make sure that the firearm you are purchasing can be owned where you live unfortunately it is impossible to keep up with the constant changes being made around the country so, please check in to any specific laws or requirements for your city or state.
PLEASE KEEP IN MIND: if you order a firearm and get it sent to an FFL but then get DENIED on their 4473 paperwork or transfer is denied for any reason it is not TACTICAL SKELETON'S responsibility so, please check an all-state and local laws that may apply to you. If firearm must be returned to us, you will be responsible for the 20% restocking fee as well as a 15% resale fee which covers postage.
Returns and Exchanges:
- All sales are final on all semi assemblies (complete upper receivers and complete lower receivers) once product is shipped.
- returns for parts that are not manufactured by Tactical Skeleton will be accepted but a 20% restocking fee will apply.
- All sales are final on all firearms once product is shipped.
- parts and accessories can be returned or exchanged within 30 days of purchase.
- once an order has been placed for a semi assembly or a complete firearm the order is placed in shop queue for build.
- 20% restocking fee will apply for semi assemblies and complete firearms cancellation requests prior to shipping. (Must call 469-444-0720 to request a cancellation email request not accepted)
- we will replace or repair free of charge any semi assemblies or complete firearms with any warranty issues per our lifetime warranty statement.
- we will not reimburse any repairs or replacements done by others on our products.
- any alteration of critical function or repair done by others will void our lifetime warranty (does not include installing accessories etc.)
- please email customerservice@tacticalskeleton.com for any warranty questions
Terms & Conditions
- Our products are shipped with USPS priority mail and is covered by a $50 insurance against shipping damages.
- We use a STOCK PHOTO for all builds meaning the pictures we use do represent the actual firearm. ALL Purchases are built to order and are subject to an 8–10-week lead time due to the current state of the industry. (All builds can potentially vary slightly based on parts availability, but this is not usually the case item typically exactly as pictured. All firearms are pictures of an Actual Gun! Our experienced staff has visually inspected this firearm.
Please E-mail or Call Us with ANY Questions!!
Please Check Your Local and State Laws Before Bidding. No Firearms will be shipped to the state of California unless it is on the DOJ Roster THIS IS YOUR RESPONSIBILITY TO CHECK WE DON'T KNOW YOUR LOCAL LAWS!!! ALL FIREARMS THAT ARE SHIPPED OUT AND THEN RETURNED BECAUSE YOU CAN'T OWN THEM WILL BE SUBJECT TO BUYER PAYING SHIPPING BOTH WAYS PLUS A 20% RESTOCKING FEE AS WELL AS A 15% CONSIGNMENT FEE ON CUSTOM PRODUCTS. REFUND WILL NOT BE ISSUED UNTIL PRODUCT SELLS Many states may also prohibit you from owning a firearm or item that is legal in our state. It is your responsibility to know what YOU can and cannot own.
MAGAZINE CAPACITY STATES:
**THESE STATES WILL NOT RECEIVE A MAGAZINE WITH THEIR ORDER. **
State
Legal Magazine Capacity Limit
Prohibited Acts on LCAMs
Treatment of Pre-Owned LCAMs
10 rounds
Manufacture, importation, keeping for sale, offering, and exposing for sale, giving, lending, and possession
Not allowed by a law that has not yet gone into effect.
15 rounds
Sale, transfer, and possession
Allowed (“grandfathered”)
10 rounds
Distribution, importation, keeping for sale, offering, and exposing for sale, purchase, and possession
Allowed but must be registered.
10 rounds
Possession, sale, and other transfer
Not allowed
10 rounds
Manufacture, possession, sale, barter, trade, gift, transfer, and acquisition
Not allowed
10 rounds
Manufacture, sale, offering for sale, purchase, receipt, and transfer
Allowed (like all LCAMs. There is no ban on possession.)
10 rounds
Sale, offering for sale, transfer, and possession
Allowed (“grandfathered”)
10 rounds
Manufacture, transportation, shipment, sale, disposal, and possession
Not allowed (Certain firearms with magazines capable of holding 11-15 rounds may be registered until July 13, 2019)
10 rounds
Manufacture, transportation, disposal, and possession
Not allowed
10 rounds for Long Guns; 15 rounds for handguns
Manufacture, sale, offering for sale, purchase, receipt, transfer, and possession
Allowed (“grandfathered”)
General Technical Questions:
Do you test fire all your weapons / assemblies?
Yes, we do test every weapon for accuracy, proper functioning and cycling with 3-4 live rounds prior to shipping.
What is your warranty?
TS offers a lifetime warranty on all custom builds against manufacturing defects or malfunctions. If you have a problem with your purchase, please email shipping@tacticalskeleton.com with your order number and we will send you a warranty form to fill out. Once you fill out the form you can call, and we will troubleshoot any issues and decide the best course of action.
Warranty is voided if the product is taken to be repaired or altered by anyone other than a Tactical Skeleton associate and only applies for our products, parts, and accessories.
I see a product that I like but I was wondering if I can change something about it?
Yes we can change specs on certain products such as barrel length, color, mounting system, rail lengths etc. if you have any special requests please contact sales@tacticalskeleton.com for immediate assistance with your request.
What calibers are compatible for the AR10 platform?
We offer both 308 WIN and 6.5 CREEDMOOR for the AR10 platform
What calibers are compatible for the AR15 platform?
We offer the 223 WYLDE, 300 BLACKOUT, 7.62X39, 6.5 GRENDEL, 458 SOCOM, 50 BEOWULF, 9MM, 45 ACP and 6.8 SPC
What does PCC mean?
PCC stands for pistol caliber carbine and those include the 9mm and the 45 ACP weapons, our PCC systems use the dedicated Glock magazines billet lower receivers.
Are all your AR10 upper assemblies DPMS compatible?
Yes, all our AR10 upper and lower assemblies are machined to DPMS GEN1 specification which is considered the industry standard spec. for AR10 due to its sheer availability by many manufacturers.
How can I tell if my AR10 upper and/ or lower is GEN1 or GEN2?
The front takedown pin posts on the GEN1 DPMS upper are twice as wide as the rear post, GEN2 parts have front and rear posts that are equal in width.
